1. Return Window

If a product arrives defective, faulty, damaged or incomplete, you may return it within 7 days of delivery (or of collection, for pickup orders). To request a return, contact us at fareastautospares@gmail.com or 0700 800 900 with your order number and a description (and photos, where possible) of the fault.

2. Condition of Returned Items

Returned items must be in their original condition, with all original packaging, accessories, and documentation, unless the item is being returned specifically because it arrived damaged or incomplete.

3. Replacement, Repair or Refund

Once we've confirmed the fault, we will replace or repair the item at no additional cost to you. If we cannot replace or repair it, we will give you a full refund of the price you paid for that item. Refunds are paid by M-Pesa, or in cash at our Kirinyaga Road shop for orders paid in cash.

4. Return Shipping

We cover the cost of returning a defective item and of sending you the replacement or repaired item. Our team will arrange collection, or you can bring the item to our Kirinyaga Road shop.

5. Warranty

Where a warranty period is listed on a product page, it applies from the date of delivery or collection. Contact us with your order number to make a claim.

6. Wrong Fit

Please check your vehicle make, model and part number before ordering, or ask us to confirm the fit. If we supply a part that does not match what you ordered, we will exchange it at no cost, provided it has not been fitted. Contact us within 7 days.

7. Non-Returnable Situations

We do not accept returns or give refunds for change of mind, or for items that have been damaged through misuse after delivery. Items that were not defective on arrival cannot be returned once they have been fitted to a vehicle.

8. Contact

For any return or refund queries, contact us at fareastautospares@gmail.com.

Returns & Refunds Policy