Far East Auto Spares respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, contact us, or purchase products from us, and how that information may be used.

By using our website or providing your information to us, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with Far East Auto Spares, we may collect information such as:

Your name
Phone number
Email address
Delivery or collection details
Billing and order information
Products you inquire about or purchase
Information you provide when contacting us
Technical information such as browser type, device type, IP address, and website usage information

We only request information that is reasonably necessary for the relevant service or transaction.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil orders
Arrange product delivery or collection
Respond to enquiries and customer requests
Provide quotations and product information
Communicate with you about an order or enquiry
Process payments where applicable
Maintain records of transactions
Improve our website, products, and customer service
Detect and prevent fraudulent or unauthorized activity
Meet applicable legal and regulatory requirements

We do not use customer information for purposes unrelated to our business activities without an appropriate reason or consent where required.

3. Payments

Where payments are made through a third-party payment service, payment information may be processed by the relevant payment provider.

Far East Auto Spares does not intend to store complete payment card details on its website unless explicitly stated otherwise. Payment providers may have their own privacy policies and terms governing how payment information is handled.

4. Website Cookies

Our website may use cookies and similar technologies to provide basic functionality and understand how visitors use the website.

Cookies may be used to:

Keep the website functioning correctly
Remember certain preferences
Understand website traffic and usage
Improve website performance

You can configure your browser to reject or delete cookies. Some website features may not work as intended if certain cookies are disabled.

5. Information Sharing

We do not sell or rent your personal information.

We may share relevant information with third parties where reasonably necessary to provide a service or complete a transaction. This may include:

Delivery and courier providers
Payment service providers
Website and hosting service providers
IT and technical service providers
Professional or legal advisers where necessary
Government authorities or other parties where required by law

Where information is shared with service providers, we expect it to be handled for the relevant business purpose.

6. Communications

If you contact Far East Auto Spares through our website, email, phone, WhatsApp, or another communication channel, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate business records.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

When information is no longer required, we may delete or securely dispose of it where appropriate.

9. Your Privacy Rights

Depending on applicable Kenyan law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Object to or restrict certain processing where applicable
Withdraw consent where processing is based on consent
Raise a concern about how your information is being handled

Requests relating to personal information should be made using the contact details provided below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on this page together with the revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how Far East Auto Spares handles personal information, you can contact us through:

Far East Auto Spares
Email: fareastautospares@gmail.com
Phone: 0700 800 900
Location: Kenya